- Visitors at any time
- Positive, constructive feedback to assist us in ongoing improvements in our practice
- Relatives’ participation in the care of their loved ones if they wish.
Our Principals and Values are:
- Whilst we provide a high level of care and security, we still maintain full recognition of the individuals’ rights to be in control of their own life. To ensure a homely, safe and caring environment for residents, without being over protective.
- To acknowledge the right to individuals’ privacy, offering dignity and respect, assisting them to maintain independence for as long as they choose to live at The White House.
- Maintain ongoing awareness of the changing needs of residents, staff and management, ensuring training and support are in place to assist all in this process.
- Involve everyone, wherever possible and appropriate, to ensure we are all working toward the same aim, consistent, high quality, person centred care.
- Continue to maintain good relationships with the community and other professionals.
- Not to become complacent, to continue to be innovative, striving for consistency, quality and professionalism.
- Thus enabling us to be leaders in providing an excellent service to the people, who for whatever reason are now unable to live in their own homes.
- We are committed to continue to provide an excellent value for money service to People who require specialist Dementia care.
Maintain good practice by:-
- Providing an ongoing, relevant training program for all staff.
- To ensure staff deliver a consistent level of high quality, person centered care to residents.
- Offering residents respect, dignity, choice and privacy at all times.
- To promote residents independence.
- Staff induction held monthly for first 6 months for all new staff.
- Once staff have completed their induction successfully, Performance Management reviews are held bi monthly with an annual appraisal, to ensure their ability to fully meet their job description.
- Unit Managers work closely with their care staff to support them in good working practice.
- Induction and PMA offer staff the opportunity to voice their views, opinions, suggestions and new ideas.
- To maintain a flexible, innovative staff team open to new working practices and ideas, encourage staff to undertake training opportunities.
- Systems in place to measure client satisfaction, & quality of service, by encouraging feedback from clients/relatives/other professionals.
- Key worker system fostering a closer working relationship between resident, family, friends & their named key member of staff.
- New Staff shadow existing staff until confident in their duties. During these shadow shifts staff must complete and sign the first shifts induction form, which covers all areas of their new job role. Their performance is closely monitored and reviewed monthly during their 6 monthly induction, staff then have bi monthly performance reviews, with an annual appraisal.